Delete Your Account
This page applies to the Wallyo app on iOS and Android.
The short version
You can delete your account from inside the app in about four taps, or by emailing us. Deletion removes your account and everything we hold for it. It takes effect immediately.
Delete from inside the app
- Open Wallyo and go to Settings.
- Scroll to the bottom and tap Delete account.
- Confirm. Your account and the data associated with it are deleted immediately.
Delete by email
If you no longer have the app installed, or you prefer not to use it, email hello@wallyo.io from the address you signed up with, with the subject “Delete my Wallyo account”. We will delete the account and confirm by reply. We aim to complete email requests within 7 days.
What gets deleted
- Your account: the email address and sign-in records.
- The card details we sync for signed-in users: retailer names, last four digits, balances, and expiry dates.
- If a card is shared with another Wallyo account (a family copy), your account is removed from it; the card itself is deleted from our systems when the last account holding it is gone.
There is no retention period on our side — the records above are removed when the deletion runs, not archived.
What deletion does not touch
Your full card numbers, PINs, barcodes, and card photos were never uploaded to us, so there is nothing of them to delete on our side. They exist only in your phone's encrypted storage. Cards saved on your phone stay on your phone after account deletion; they are removed when you delete them in the app or uninstall it.
Deleting your Wallyo account does not affect the gift cards themselves at the retailer — a card's balance lives with the retailer that issued it.
Questions
Anything unclear, email hello@wallyo.io. Our full privacy policy is at wallyo.io/privacy.